Thanks for shopping at the Tornado Store!
Tornado products are available through select stores, museum shops, and our website. Buying directly from us helps support our efforts to bring you more great stuff!
-The Tornado Crew
Tornado Design
Helms Bakery Building
8800 Venice Blvd. Suite 216
Los Angeles, CA 90034
www.tornadodesign.la
www.theartofvondutch.com
Customer Service: 310.202.1020
International and Wholesale Orders: 310.202.1020
Fax: 310.202.1021
Below we outline our procedures and attempt to answer some questions you might have.
Payment Methods
Tornado Design accepts Visa, MasterCard, Discover, American Express and PayPal as payment. We do not accept personal checks. Money orders or certified cashier’s checks are okay.
If you would rather not order online, you can print out the order form below and mail it to us with a money order.
Mail Order
To download a pdf of the printable Order Form: CLICK HERE
Print, fill it out and mail in with your money order or cashier’s check to:
Tornado Design
8800 Venice Blvd. Suite 216
Los Angeles, CA 90034
Don’t forget to calculate the shipping fee and to add sales tax if you are in California. Call 310.202.1020 with any questions.
Shipping Methods
We ship all packages U.S Priority Mail or FedEx Ground unless prior arrangements are made. We have no control over the carriers or their suggested arrival times. We apologize for any inconvenience or delays, but we have no way of controlling packages once they leave our building.
All orders are usually shipped within 48 hours of receipt, in the order they are received. Actual shipping time may take 2 to 10 days to receive thereafter, depending on distance.
Domestic Shipping Rates (within the U.S.)
Costs are based on the total amount of your purchase.
PURCHASE TOTAL
SHIPPING CHARGE
$0.00 – $9.99
$ 6.00
$10.00 – $24.99
$ 8.00
$25.00 – $49.99
$10.00
$50.00 – $74.99
$12.00
$75.00 – $99.99
$14.00
$100.00 – $149.99
$17.00
$150.00 – $199.99
$20.00
$200.00 – $299.00
$25.00
$300 and more
$30.00
International Orders
International, Hawaii, Alaska, or express orders must order by phone due to increased shipping costs. The cost is based on delivery location, speed of delivery, and size and weight of the package. Let us know what items you want to order and where you want us to ship them and we can give you a free quote.
International Shipping prices are higher than the domestic shipping rates charged by our shopping cart. If you place the order online we will need to collect the difference before the items are shipped.
We have no control over Postal Carriers, Customs or suggested arrival times. Although the U.S. Postal Service quotes air mail arrival within 7 to 14 days, it may take much longer, depending on your country’s Customs Officials and postal routes. The price difference between air and ground rate only guarantees the time of arrival to the shipping country’s postal system. We also have no control over customs fees or duties charged by your country. We apologize for any inconvenience or delays, but unfortunately they are beyond our control.
Returns
All items ordered from us can be returned for refund within 14 days of purchase. All returns must include a copy of our invoice or order form. Returned items must be in the condition you received them.
Shipping charges are non-refundable. (Exception: defective or mis-shipped merchandise will be replaced or fully refunded.)
Please send items back to Tornado along with a note explaining whether you want a refund or exchange to:
Tornado Design
8800 Venice Blvd. Suite 216
Los Angeles, CA 90034
PayPal orders will be refunded through your PayPal account unless prior arrangements are made.
Dante maintains full ownership of the products until full payment has been obtained.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via UPS from our warehouse in London. Your order will be sent within 3 working days after it has been placed.
The normal delivery time from the package has left our warehouse is:
- 1 working day to the United Kingdom
- 3 working days to Europe
- 6 working days to the remaining destinations
If nobody is at the address when UPS makes the delivery, a note is left in the mailbox and UPS leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the UPS note in your mailbox, contact them to arrange another delivery address,time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
The freight charge depends on your delivery address.
How much is the freight charge?
We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges – as well as your freight free limit.
Europe
Freight Charges: EUR 15 / USD 20 / GBP 13
Free delivery over: EUR 135 / USD 175 / GBP 115
Rest of the world
Freight Charges: EUR 30 / USD 40 / GBP 25
Free delivery over: EUR 200 / USD 265 / GBP 170
Returns policy
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
You always have a 24 months warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Please enclose a return form with the returned products. You can download the return form here.
Our return address is:
Apple Computer Inc,
1 Infinite Loop, Cupertino
CA, 95014
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.